Privacy

Last updated 2026-10-13

The short version

We collect what is needed to sell you the plugin, to know which computers a key is on, the setup answers you give us when you first sign in, and which notes in your account bell you have read. Nothing else. No analytics, no tracking, no selling of data, no crash reports.

When you buy

Stripe handles the payment. We receive your email address and Stripe's identifiers for the purchase (a session id, a customer id and a payment id). We never see your card number. Stripe's own privacy policy covers what Stripe keeps.

When you activate the plugin

The plugin sends exactly these five things to our server, and nothing else:

• your license key,
• a hash (a one-way fingerprint) of an identifier of your computer, so we can count computers; the raw identifier never leaves your machine,
• your computer's name, so you can tell your computers apart on the account page,
• the plugin's version number,
• the name of your operating system (Windows or macOS).

The same five things are sent when the plugin re-confirms your key, at most once every 30 days, plus once after you install an update, and only when you are online. Deactivating sends the key and the computer hash.

When you make an account

You can make an account before buying: ask for a sign-in link or use Sign in with Google. We keep your email address and when your account was made (and, for a sign-in link, a record that we sent one, so the same address cannot be flooded with them) to sign you in and to put your licence on the right account when you buy. Nothing else is collected until you answer the questions below. If we post a note to your account's bell, we keep which notes you have read, archived or deleted, only so the bell remembers; our admin page shows how many accounts read a note, never who.

When you first sign in

Your account asks three questions: what to call you (a name or producer name, if you want to give one), which system you make music on (Windows, Mac or both) and, if you want to say, which DAW you use most. We store those answers against your email so your account page can greet you by name and point you at the right installer, and so we know which systems and DAWs to test on. Only you and we can see them; they are never shared. You can change them any time from My account.

When the plugin checks for updates

It asks our server for the latest version number. That request carries no key, no identifier and no data about you.

What we do not do

• No analytics or usage tracking, in the plugin or on this website.
• No third-party scripts on this website.
• No crash reports.
• No selling or sharing of your data, ever.

Who processes the data

• Stripe (payments): your email and payment details.
• Cloudflare (our servers and database): the license records above.
• Resend (email delivery): your email address and the two emails we send: your key, and sign-in links.
• Google (only if you choose "Sign in with Google"): Google tells us the email address of the account you picked, nothing else. Google's own privacy policy covers what Google keeps.

How long we keep it

For as long as your license exists, because the license is the record. Email us to delete your account and its data, the bell's record of which notes you read included; the key stops working when we do.

Your rights

You can ask what we hold about you, correct it, or have it deleted. Write to support@praxisplugins.com from the email you bought with.

Cookies

Two cookies, and only after you sign in. One keeps you signed in for 30 days. The other only tells the site's pages that someone is signed in, so the top bar can show Dashboard instead of Sign in; it holds no account details. Both go when you sign out. Nothing else, and no tracking.